Frequently Asked Questions
Everything you need to know about your OutdoorVitals gear and orders.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their gear sooner for upcoming adventures.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. If the fit isn't right for your next trek, we'll make it right.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly fabrics and ethical manufacturing processes to ensure that our high-performance gear leaves a minimal footprint on the environments we love to explore.
Do you offer a warranty on technical outerwear?
All OutdoorVitals technical apparel is backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I care for my waterproof gear?
To maintain performance, we recommend machine washing on a cold, gentle cycle with technical detergent and tumble drying on low heat to reactivate the DWR coating.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay for larger gear investments.